Shipping policy

Shipping policy

Order processing

Orders are generally prepared and shipped within 5–7 business days after payment is received. Business days are Monday through Friday, excluding holidays.

Processing time is separate from shipping transit time. If we anticipate a significant delay, we’ll contact you using the information provided with your order.

Shipping rates and delivery estimates

Available shipping methods and charges are displayed at checkout.

Delivery time depends on your destination and the shipping method selected. Any delivery estimate refers to transit time after your order ships and does not include our processing time.

Choosing faster shipping does not shorten production time. If you need an item by a specific date, please contact us before ordering.

Tracking

When your order ships, you’ll receive a shipping confirmation with tracking information. Please allow time for the carrier to scan your package and update tracking.

International orders

International delivery times vary by destination. Customs processing may cause additional delays.

Any duties or import taxes collected at checkout will be shown in your order total. If these charges are not collected at checkout, they may be payable to the carrier or customs authority before delivery. Additional clearance or handling fees may also apply.

Shipping addresses

Please check your shipping address carefully before placing your order. If you notice an error, contact us immediately at dbergm1194k@gmail.com. Address changes may not be possible after an order has shipped.

Delayed, missing, or damaged packages

If your package appears delayed or missing, contact us so we can help investigate with the carrier.

If your item arrives damaged, please retain the packaging and contact us promptly with photos of the item and packaging so we can make it right.

Contact

For shipping questions, contact dbergm1194k@gmail.com.