Refund policy

Returns and refunds

We accept return requests within 30 days after you receive your item, including custom products and sale items.

For an ordinary return, your item must be unused, in the same condition you received it, and in its original packaging. Please provide your receipt or proof of purchase.

How to request a return

Contact us at support@dans-custom-gifts.com before sending your item back. Once your return is approved, we’ll provide return instructions.

Approved returns should be sent to:

Dan’s Custom Gifts, LLC
5133 S 5725 W
Hooper, Utah 84315
United States

For ordinary returns, you are responsible for arranging and paying for return shipping. We do not provide a return shipping label. We recommend using a tracked shipping service.

Items returned without prior approval will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if your item is defective, damaged, or incorrect.

If a return is needed because of a defect, damage, or an error on our part, we’ll provide a prepaid return shipping label at no cost to you. The unused-condition and original-packaging requirements do not prevent you from reporting these issues.

Exchanges

If you would like a different item, contact us to arrange a return, then place a separate order for the replacement.

European Union orders

If your order is shipped to the European Union, you may cancel or request a return within 14 days of delivery for any reason, without justification. Our 30-day return policy also applies.

Nothing in this policy limits your rights under applicable consumer law.

Refunds

We’ll notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 10 business days.

Your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since we approved your refund, contact us at support@dans-custom-gifts.com.

Questions

For questions about returns or refunds, contact support@dans-custom-gifts.com.